Return & Refund Policy

At Gola di Hatti, we want you to have a smooth shopping experience. Returns or refunds are accepted for products that are damaged, defective, incorrect, or significantly different from what was ordered.

Please contact us within 48 hours of delivery with your order number and clear photos/videos of the product and packaging. Products must be unused and in their original condition and packaging.

Approved returns will be inspected before a refund or replacement is processed. Refunds for prepaid orders will be issued to the original payment method, while COD refunds may require valid bank details.

For approved damaged, defective, or incorrect orders, applicable return shipping costs will be covered by Gola di Hatti. Refund processing time may vary depending on the payment provider or bank.

Items that have been worn, used, altered, or damaged after delivery may not be eligible for return, except where applicable consumer rights apply.

For assistance, please contact us through the Contact Us section of our website with your order details.